Return Policy:
Our Commitment to Your Satisfaction:
We are committed to providing you with high quality stone art pieces that meet your expectations. We understand that sometimes a purchase may not be the perfect fit. Therefore, we offer a straightforward return policy to ensure your peace of mind.
Eligibility for Returns:
Timeframe: You may return your stone bowl(s) within 14 days of the delivery date.
Condition: The stone bowl(s) must be returned in their original, unused, and undamaged condition. This includes:
No visible scratches, chips, or cracks.
No signs of use or exposure to food or liquids.
Returned in the original packaging, including any protective materials.
Reasons for Returns:
Damage During Shipping: If your stone bowl arrives damaged, please contact us immediately. You will receive a full refund for your order, including shipping costs.
Change of Mind: If you are not satisfied with your purchase for any reason, you may return it within the eligible time frame.
Return Process:
Contact Us: To initiate a return, please contact us at info@onyxbowl.com or call at 830-390-5109 within the eligible time frame.
Return Authorization: We will provide you with a Return Authorization.
Packaging: Carefully package the stone bowl(s) in their original packaging, ensuring they are well-protected to prevent damage during transit.
Shipping: We will provide you with a return shipping label with no charge to you.
Inspection and Refund: Once we receive your returned stone bowl(s), we will inspect them to ensure they meet our return eligibility criteria. If approved, we will process your refund to the original payment method within 7 business days.
Refund Amount: The refund will be for the purchase price of the stone art piece(s) including shipping.